FAQ

Frequently asked questions about edoobox.

Answers to the most important questions about setup, pricing, data protection, support and Functions - clearly organized by topic.

FAQ overview
41 Questions & Answers

From data protection to prices to setup and functions.

Quick orientationSorted by topicCan be opened directly
01 General questions 02 Service & Support 03 Subscriptions & prices 04 Privacy & Security 05 Setup & Integration 06 Test & entry 07 Target groups & applications 08 Functions & possible uses
01

General questions

Basics of the online booking system and edoobox.

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What is an online booking system?

An online booking system like edoobox allows you to automatically offer courses and appointments online, manage participants and process payments directly. edoobox is DSG and GDPR compliant and is completely developed and hosted in Switzerland.

What should you pay attention to when choosing a booking tool?

Make sure that the booking system fits your processes and is legally protected. Important criteria are:

With edoobox you meet all of these points: developed in Switzerland, transparent and without a minimum term.

  • GDPR compliance so that you are legally on the safe side.
  • Ease of use for your customers, but also for your team.
  • Flexibility so that different offers, courses or dates can be displayed.
  • Integration with your website, payment providers or video tools like Zoom.
  • Reliable support when you need help.
What is edoobox and who is the online booking system suitable for?

edoobox is a user-friendly online booking system for courses, seminars and events. It is ideal for schools, clubs, companies and private providers in Switzerland, Germany and Austria. You benefit from a guided process from the tender to payment.

On which devices can I use edoobox?

As a cloud-based course software, edoobox is platform-independent. You can use the booking tool conveniently via desktop, tablet or smartphone.

Has edoobox received any awards or certificates?

Yes. edoobox has received multiple awards for quality and user-friendliness. Among other things, the software received the Swiss Made Software Award, which confirms its Swiss origin and high standards in terms of data protection (DSG/GDPR). In addition, edoobox is certified with the Swiss Hosting Label, which stands for secure data storage in Switzerland. These awards underline the reliability and transparency that we offer our customers.

In which languages is the edoobox online booking system available?

The edoobox user interface is available in three languages: German, English and French. You can also publish your course offerings in up to 28 languages. With just a few clicks you can translate your content directly in the system.

02

Service & Support

Help, training and documentation to get you started.

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What support options does edoobox offer?

Support can be reached by email and telephone in Switzerland, Germany and Austria. In addition, edoobox offers personal online training. As a company in Winterthur, you benefit from direct support, DSG-compliant and locally connected.

Are there instructions or documentation for setting up the course management software?

Yes. The version 2 documentation contains comprehensive instructions on the areas "Getting started", "Offers", "Participants", "Email system", "Payment systems", "Design Manager" as well as integration via iFrame, plugin or API.

How quickly will I receive a response from support?

Our team will usually respond to your inquiry within 24 hours.

Can I have my team trained in using edoobox?

Yes. In addition to written instructions, edoobox also offers personal online training for a quick start and professional use.

Does edoobox offer online training?

Yes. edoobox regularly organizes free online training courses. There, interested and existing users can find out how they can optimally use the online booking system in their own course management. The training is suitable for both entry and deepening of knowledge.

03

Subscriptions & prices

Models, changes and flexibility in subscriptions.

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What subscriptions does edoobox offer?

edoobox offers different subscription models, tailored to different course management requirements. Prices start at 19 CHF per month. Customers from Germany and Austria pay in euros, the price remains the same. There is no minimum term, you remain flexible at all times.

Can I upgrade or downgrade my subscription at any time?

Yes. You can upgrade or downgrade your subscription at any time in your account settings. The change will take effect immediately. Please note: If you switch to a smaller package, some features from the previous subscription may no longer be available. These features must be disabled to downgrade.

04

Privacy & Security

Hosting, encryption and GDPR compliance.

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What security measures does edoobox use to protect against unauthorized access?

edoobox uses SSL 256-bit encryption, redundant server locations in Switzerland and continuous system monitoring. edoobox is designed for DSG and GDPR-compliant use so that your data can be reliably protected. The data is stored exclusively in Switzerland.

Where is my customers’ data stored?

All data is hosted in secure data centers in Zurich, Switzerland, in compliance with GDPR and Swiss data protection standards.

Is edoobox GDPR-compliant as an online booking system?

Yes. edoobox supports use in accordance with the Swiss DSG and the European GDPR. All data is stored in Switzerland.

How will my data be handled?

edoobox uses SSL 256-bit encryption for maximum data security. Hosting takes place in redundant data centers in Zurich, Switzerland, including 24/7 monitoring.

05

Setup & Integration

First steps, website integration and interfaces.

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How do I set up edoobox for the first time?

After opening your account, you carry out the basic configuration step by step: you create your first offer, record execution locations and create user rights for your team. Guided instructions in the system support you. The edoobox training program is also available to you. Ideal for getting started.

Which interfaces and integrations does edoobox support?

edoobox can be flexibly connected to various systems:

Details and instructions can be found in the edoobox documentation.

  • Payment provider: Stripe including SEPA direct debit, PayPal, Worldline/Saferpay, for example credit cards, PostFinance, Twint and others.
  • Website integration: Embedding via iFrame, hyperlink, direct connection via REST API or integration into CMS such as WordPress.
  • Analysis and tracking: Connection to Google Analytics and Google Tag Manager.
  • Other tools: Connection via Zapier, for example for Zoom or other applications. In addition, SSO (SAML) and interfaces to 3rd party apps are possible via API.
06

Test & entry

Everything about test accounts, onboarding and the first offers.

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How do I start the free 10-day trial with edoobox?

Sign in at https://app2.edoobox.com/login/signup. The 10-day test starts immediately without payment details. You are also welcome to register for the free online training.

Do I have to provide payment details for the test?

No. The test is non-binding and free of charge. You simply register and start straight away.

Which functions are available to me during the test period?

You use the full range of functions: course software, online booking system, participant management, payments, promotions, iFrame integrations and more.

What happens after the trial period ends?

After the trial period, choose a suitable subscription. Your test data is retained.

Can I transfer my test data to a subscription?

Yes. Your existing offers, participant data and settings will be retained when you switch to a subscription.

How quickly can I start my courses after registering?

Immediately. After registering, you can advertise and integrate offers directly, quickly and easily.

Is there any help for getting started with edoobox?

Yes. edoobox answers all questions when getting started via documentation, online training and support email.

How long does onboarding with edoobox take?

Free onboarding with edoobox usually only takes a few hours. Our personal training courses will show you exactly how to optimally set up your course management and manage your bookings efficiently.

07

Target groups & applications

Industries and providers that can use edoobox.

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For which industries is edoobox particularly suitable?

edoobox is industry-independent and ideal for educational institutions, large companies with extensive course offerings, academies, universities, public organizations and providers from wellness, leisure and sports.

How can a yoga studio use edoobox for course bookings?

Yoga studios use edoobox as an online booking tool: course management, online payment, waiting lists and email automation, all via their own website in their own design.

What advantages do language schools have with edoobox?

Language schools benefit from multilingual user guidance, modular course management, automated participant emails and payment processing.

Is edoobox suitable for tutoring providers and coaches?

Yes. edoobox serves as an efficient online booking system for individual coaching, group lessons and tutoring with flexible module and appointment management.

Can adult education centers and corporate academies also use edoobox?

Yes. edoobox is ideal for adult education centers and academies: you can manage public and internal courses clearly in one place, from registration to evaluation. edoobox supports multilingual offers, course series and internal training. If you wish, you can promote your courses directly via your website or via newsletter.

How does edoobox support wellness providers and therapists in scheduling appointments?

With edoobox you can plan individual appointments and recurring sessions efficiently. Existing appointments can be easily copied and adapted, ideal for regular treatments or course series. Bookings are made online and payments can be processed via integrated payment providers or by invoice. This way you can keep an overview of your offers and utilization, all in your own design.

Can edoobox be used for swimming schools and sports clubs?

Yes. Swimming schools and clubs organize course dates, participant lists, waiting lists, payments and communication centrally via edoobox.

Is edoobox suitable for course management for small companies?

Yes. edoobox was designed specifically for small and medium-sized companies offering courses or appointments, from language schools and coaches to swimming schools and small academies. The software is flexible, easy to use and scalable. It grows with your requirements and also offers suitable solutions for larger companies.

08

Functions & possible uses

Booking, administration, communication and payment processing.

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What functions should a good booking system have?

A powerful booking system offers more than just an appointment overview. Typical functions are:

edoobox combines exactly these functions in a clear course software, from booking to payment.

  • Online booking in real time.
  • Automatic confirmation and reminder emails.
  • Participant and course management.
  • Payment processing directly in the tool.
  • Multilingualism for international target groups.
  • Clear administration for your team.
What functions are integrated into the edoobox online booking system?

edoobox offers a comprehensive and clear course management system with intelligent waiting lists, collective registration, promotion and voucher management as well as payment online or by invoice. Furthermore, edoobox offers online bookings in real time, automatic emails, 28 languages ​​and user-friendly administration for your team.

Can I offer courses directly through my own website?

Yes. You can integrate offers into your web offer via iFrame, plugin, hyperlink or REST API. Your participants see everything integrated, with their own look and feel.

How do I manage participant lists and waiting lists in edoobox?

Participant lists and waiting lists can be accessed directly in the tool. The waiting list function makes it possible to request participants for replacement offers across all offers.

Can I send automatic emails to my course participants with edoobox?

Yes. With edoobox you can send automatic confirmations, reminders or invoices to your course participants. Communication is reliable and attentive, without any additional effort on your part.

What payment functions does the edoobox booking system offer?

edoobox integrates 10 different payment systems such as credit card, PayPal, invoice, instant transfer and many others, completely automated and secure.