Cancellation & withdrawal: new function available in edoobox
Cancellation & revocation is available in edoobox: centrally manage rules, fees, approvals, right of revocation and email templates.
Features 9
status
Function live
Most important inputs
Brief overview of the release
- New EU regulation from June 19, 2026: The background is a new EU regulation on the electronic cancellation or withdrawal function. Affected providers must provide a clearly visible and easily accessible revocation function.
- Activation via Rules mode: The settings can be found under “Settings → Cancellation & revocation”. In order for the new logic to take effect, the Rules mode must be activated there.
Release overview
All innovations compact at a glance
Short explanation, direct benefit and, if available, the link directly to the instructions.
New feature
Cancellation rules with deadlines and percentage fees
Cancellation groups can be defined with their own rules, deadlines and percentage fees.
New feature
14-day right of withdrawal is taken into account
Cancellation settings can be stored in the rules and taken into account in the booking process.
New feature
Show relevant information in the booking process
Information about cancellation and revocation can be made visible in the booking process.
New feature
Automatic or manual cancellation approval
Depending on the rule, cancellations can be released automatically or manually.
New feature
Cancellation fees as a separate fee object
Cancellation fees are shown as a separate fee object.
New feature
Consideration for invoice, payment and refund
The cancellation logic takes into account invoice, payment and refund within the process.
New feature
New cancellation email templates
New templates support cancellations and cancellation requests in communication.
New feature
Cancellation groups for different offer types
Standard offers, online paid offers or individual offer types can be displayed with your own groups.
New feature
Test booking recommended to check the facility
Affected customers should set up the function in good time and check it with a test booking. For instructions
For instructions
