Make open payments visible in the booking context
If receivables are managed separately from course operations, they disappear more quickly. edoobox keeps financial status closer to booking and participant files.
Dunning
Recognize open demands before they get lost in everyday life
edoobox keeps payment status, invoices and bookings together. This means your team can see more quickly which amounts are outstanding, where follow-up is necessary and how dunning processes fit into the normal financial process.
Open paymentsInvoice statusFollow upPayment reconciliationBack office
Previous inspection Open amounts become visible before they remain lying around for a long time.
Fewer questions Support and back office see payment status in context.
Clean process Follow-up is based on invoice, booking and status instead of gut feeling.
Dunning processes are structured instead of triggering situationally
Open amounts, status changes and billing information form the basis for controlled follow-up.
Core areas
Track open payments in a structured manner
Make open payments visible in the booking context
If receivables are managed separately from course operations, they disappear more quickly. edoobox keeps financial status closer to booking and participant files.
Dunning processes are structured instead of triggering situationally
Open amounts, status changes and billing information form the basis for controlled follow-up.
Connect payment, invoicing and dunning
Dunning works better when payment and invoice are already in the system context. This reduces manual coordination.
Keep financial status readable for administration
It's not just accounting that needs payment information. Course administration and support also benefit from an understandable status.
In everyday working life
More clarity on outstanding invoices
With dunning, you keep open amounts, reminders and payment status in structured view. Your team recognizes earlier where action is needed and can manage follow-up processes cleanly and transparently.
Operational added value
What makes dunning manageable in edoobox
- Recognize open payments related to bookings and invoices.
- Keep invoice and payment status traceable.
- Trigger follow-up processes closer to participant file and booking.
- Consider payment reconciliation and status changes in the back office.
- Make financial information accessible for support and administration.
- Connect dunning with payment hub, invoicing and reporting.
Proof
Why good visibility is better than late reaction
Frequently asked questions
Questions about dunning
Is dunning in edoobox just an email reminder?
No. What is crucial is the connection between booking, invoice, payment status and follow-up logic.
Can I recognize open payments?
Yes. Open amounts and status information can be made visible in the system context.
How is dunning related to invoicing?
Dunning is based on invoice and payment data. That’s why proximity to invoicing and payment is important.
Does this also help support?
Yes. Anyone who answers queries benefits from seeing payment status and booking in the same context.
Related areas
To the product overview Matching functions for the same process
Create a test account and set up your first course
Create your free edoobox test account. In a personal online introduction, we then set up your first course offering together.