News June 08, 2026 2 min reading time

Cancellation & withdrawal: new function available in edoobox

Cancellation & revocation is available in edoobox: centrally manage rules, fees, approvals, right of revocation and email templates.

Features 9

status Function live

Most important inputs

Brief overview of the release

New EU rules from June 19, 2026: The background is a new EU rule on electronic withdrawal or cancellation functions. Affected providers must make a clearly visible, easily accessible withdrawal function available.
Activate Rules mode: You can find the settings under “Settings → Cancellation & Withdrawal”. Rules mode must be enabled there for the new logic to take effect.

Release overview

Short explanation, direct benefit and, if available, the link directly to the instructions.

Cancellation rules with deadlines and percentage fees
New feature

Cancellation groups can be defined with their own rules, deadlines and percentage fees.
14-day right of withdrawal is taken into account
New feature

Cancellation settings can be stored in the rules and taken into account in the booking process.
Show relevant information in the booking process
New feature

Information about cancellation and revocation can be made visible in the booking process.
Automatic or manual cancellation approval
New feature

Depending on the rule, cancellations can be released automatically or manually.
Cancellation fees as a separate fee object
New feature

Cancellation fees are shown as a separate fee object.
Consideration for invoice, payment and refund
New feature

The cancellation logic takes into account invoice, payment and refund within the process.
New cancellation email templates
New feature

New templates support cancellations and cancellation requests in communication.
Cancellation groups for different offer types
New feature

Standard offers, online paid offers or individual offer types can be displayed with your own groups.
Test booking recommended to check the facility
New feature

Affected customers should set up the function in good time and check it with a test booking. For instructions
For instructions