Feedback and support diagnostics

Use Error feedback to report a problem or idea from the currently open edoobox view. You can annotate the captured screenshot, comment on individual areas and obscure visible sections.

Open error feedback

Open the view where the problem is visible.
Click the Error feedback button or press Ctrl + Shift + F.
Wait until the feedback data and screenshot are prepared.
Select Error or Idea as the type. Opening feedback normally starts with Idea; check the selection when reporting an error.

Describe the error or idea clearly

In the comment, describe the area you are working in, the steps you took, what happened and the result you expected. Add the time, frequency and any visible error message. For an idea, explain the intended improvement and its benefit.

Check and annotate the screenshot

Use Rectangle or Highlight to indicate the affected area. You can add comments to annotations. Use Undo to reverse the last annotation. Individual annotations can be removed; if one has an associated comment, edoobox asks for confirmation before removing it.

Switch the display using Show original size or Fit to window. The Move screenshot tool helps you view an enlarged screenshot. If no screenshot could be created, the window displays a corresponding notice; describe the affected area in the comment instead.

Consider visible and technical information

Check the screenshot before sending and use Obscure area if needed. Use a reproducible demonstration or support case where possible and do not put passwords, API keys or unnecessary personal data in comments.

In addition to the comment, the report includes technical diagnostic information, such as console messages, network information and available application replay data. Redaction in the screenshot only affects the image; it does not replace checking the other information in the support case.

Send the report and check the result

Check the type, comment and annotations.
Select Send feedback and wait for Feedback sent.
If an error message appears, the dialog remains open. Check the message before sending again.
Select Close to leave the dialog without sending the manual feedback.

If you also need an answer about the functionality, use the usual support contact and specify the account, affected area and feedback time. Describe the case so it can be understood without sensitive attachments.

A personal link is already blocked in the browser

If a personal booking or cancellation link does not reach the edoobox view, record the exact browser message. Distinguish a browser extension message, an upstream security check and an error within the application. A link that has not opened does not prove a cancellation was performed.

Check that you are using the intended personal link from the booking. Check the current booking status in booking management.
Compare access in a second browser or a separate standard profile without additional extensions. Note whether the error occurs before the edoobox page is displayed.
If only embedded access is affected, also compare the direct portal link using Website integration and preview.
Tell support the time, browser and version, visible error message and comparison result. If administration is accessible, create error feedback there with the relevant booking reference.

The comparison indicates the next area to investigate. It does not yet confirm approval by a particular filter or a change to the booking. For actual self-cancellation and its requirements, use the guide to cancellation and withdrawal.

Example: saving a booking fails

An admin opens the affected demonstration booking, starts Error feedback and selects Error. They highlight the Save button, describe the last step and visible message and send the report. Afterwards, they check the success message and cite the same time in any support enquiry.