Sign and manage the data processing agreement
This guide describes the contract function between your organization and edoobox. You manage the terms and conditions and privacy notices for your participants separately under Legal texts.
Check before the request
- Use a personal admin account with access to the privacy settings.
- Check the name and email of your admin profile as well as the organization data. The contract request uses these details.
- Clarify internally which agreement is required and who is authorized to sign it. If your customers are in several jurisdictions, both agreements may need specialist review.
Request contract email
- Open Settings → Privacy Policy.
- Check existing entries, type, and status. Open Edit policy.
- Select the area suitable for your situation: Customers from the EU/EEA or customers from Switzerland.
- Select Sign data processing agreement there.
- Read the confirmation dialog. If an agreement has already been signed, it points out the invalidity of the previous contract after confirmation and the validity of the new contract only after your signature.
- Confirm only if the replacement is intended. edoobox requests the contract email. The click alone is not a completed signature.
Complete the signature and check the status
- Open the contract message sent to the admin email and follow the steps indicated therein for digital signature.
- Check the contract details before signing. Retain the completed documents according to your internal contract process.
- Open or load the privacy overview again. Check the name of the responsible admin person, type, status, and signature date; the overview additionally shows a stored IP address.
- The name and IP address are already recorded at the time of the request. They alone do not prove a completed signature. If the entry remains unsigned or the message is missing, check the admin email, spam folder, and the time of the request. Have the support clarify a pending process before you repeatedly request new replacement contracts.
Option outside EU/EEA
The third area offers an explicit confirmation for the exclusion case described there. The action Confirm exclusion is only available after activating the associated checkbox. This confirmation does not replace a signed EU/EEA agreement and should only be selected if the displayed statement applies to your actual processing.
Example: Responsible admin person changes
An organization wants to request a new agreement after a personnel change. The responsible person first checks the existing contract data and their own email address. They approve the replacement internally, request the appropriate contract, and sign via the contract email. The setup in the team is only considered complete after checking the status.